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Every message lands in the inbox of the same small team that builds Overquoted. Same people who ship the code, review refunds, and answer the phone when something breaks. No bot. No tier-one offshore desk.

• Reply target: within one business day.
• Privacy requests get priority.
• Billing issues are fixed same day when possible.

If you're reporting something sensitive (compromised account, suspicious charge), mention it in the subject. We'll prioritize.